Claimlane raises €5.6m Series A and moves its CEO to Austin as US buyers overtake Europe

Claimlane, a Copenhagen company that sells software for handling broken products, warranty claims and repairs, has raised a €5.6m Series A led by Verb Ventures. Skagerak Capital joined the round, as did Vendep Capital, which led the company's seed round two years ago. The money will go into AI agents built around each customer's own policies and into the US, which has become Claimlane's biggest source of new business.

That second part is the bigger shift. When Claimlane raised €1.8m in May 2024, the plan was to grow in the UK and mainland Europe, starting with furniture and lifestyle brands. Now its chief executive and co-founder, Anders Sommer, has moved to Austin, Texas, to lead the American expansion himself.

The company did not say how much each investor put in. Angel investors Mette Høi Davidsen, Jesper Eiby and Nicolaj Reffstrup, the founder of Danish fashion label GANNI, also back the business.

Why a Danish B2B company is chasing American buyers

Claimlane says North America has brought in more new customers than any other region in 2026. It puts the number of US sales opportunities 150% higher than a year earlier, and says the value of newly created pipeline has doubled. Timo Felin, a partner at Vendep, said half of the company's new customers now come from the US.

Sommer framed the round around that demand. "This investment will help us bring AI deeper into that work and further accelerate our growth in the US," he said. In the company's own announcement he went further, saying Claimlane is "investing in building a major business here."

The Austin office will be supported by the teams in Copenhagen and London. Claimlane has not said how many people it employs or plans to hire in the US, only that it is recruiting.

For European software founders, the pattern is familiar. A product proves itself with domestic brands, crosses to the UK, and then finds that American retailers buy faster and in larger numbers. Sending the CEO, rather than a sales lead, shows how much of the company's future it now places there.

What the software does with a faulty product

Claimlane started in 2019, when the team built its first product for GANNI. Early Danish customers included Hummel, Matas, Rains and Søstrene Grene. At the time of the seed round it described itself as a returns tool for companies whose products are too complex for the quick change-of-mind returns that most rival returns tools were built to automate.

The pitch has since widened to aftersales in general. A single broken item can involve the shopper, the retailer, the brand, a supplier, a manufacturer and a repair shop, and each of them may hold part of the answer about who pays and what happens next. Claimlane puts them on one system, attaches the warranty terms, supplier agreement and case history to each claim, and lets teams trigger a repair, replacement, refund or credit note through the systems they already use.

Its network has grown from more than 9,000 brands and retailers at the seed stage to more than 20,000 today. Named customers include Skechers, Black Diamond, tonies and Hummel. Tess Jordan, a senior customer experience manager at Black Diamond, said cutting the manual work on claims let her team set up a repairs programme that earns money from paid repairs and from selling repaired goods. At OMHU, another customer, the care team uses case records to raise root causes of faults directly with suppliers.

Where the €5.6m goes

The first priority is the AI agent. Claimlane wants agents that judge each case against a specific company's products, warranty policy, supplier terms and workflows, and that move claims towards a decision while leaving people in charge where judgement is needed. According to the company's product documentation, the agent checks policies, similar past cases and the customer's history before proposing an outcome. Businesses write the rules in plain English, decide what the agent may approve, reject or pass to a human, and switch on automatic resolution only once they trust its accuracy.

The second is depth by sector. Over time, Claimlane plans to give its agents specific know-how in electronics, furniture and outdoor equipment.

Verb Ventures is betting that this kind of operational position is hard to copy. Alexey Bulygin, a principal at the firm, said lasting AI companies will pair specialist knowledge with the ability to act inside real workflows.

"Claimlane's network and operational role provide a foundation that is difficult to replicate with AI alone," said Alexey Bulygin, principal at Verb Ventures.

That is the test for the next stage. The agents depend on the data that flows through Claimlane's network, and the US is where the company now has to prove it can build that network again from a smaller base. Next on the calendar is 17 November, when co-founder Michael Kruse Sørensen hosts an online session with Black Diamond on how the outdoor brand turned its aftersales team into a source of revenue.